Customer Trust

Breaking the Culture of Non-Payment: A Qualitative Analysis of Utility Intervention Project Sarbulandi in Karachi Electric, Pakistan

Access to reliable electricity is crucial for removing barriers to economic opportunities and human well-being. However, in many low- …

Husnain Fateh Ahmad, Ayesha Ali, Robyn Meeks, Victoria Plutshack, Zhenxuan Wang, Javed Younas