Service Quality

Breaking the Culture of Nonpayment: A Qualitative Analysis of Utility Intervention in Pakistan
Reliable electricity access is vital to economic growth, though financial challenges can undermine service quality. In Karachi, …
Husnain Fateh Ahmad, Ayesha Ali, Robyn Meeks, Victoria Plutshack, Zhenxuan Wang, Javed Younas
Cite Abstract Link EEG Working Paper
Impacts of Electricity Quality Improvements: Experimental Evidence on Infrastructure Investments
Hundreds of millions of households depend on electricity grid connections providing low quality and unreliable services. Understanding …
Robyn Meeks, Arstan Omuraliev, Ruslan Isaev, Zhenxuan Wang
Cite Abstract Link SSRN VoxDev